Privacy Policy

1. Introduction

Quilora ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and enquire about our residency services. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have in relation to it.

Quilora operates as a senior living residence located at 78/1 Chalong-Nakok Road, Chalong, Mueang Phuket, Phuket 83130, Thailand. We are the data controller for the personal information collected through this website.

2. Information We Collect

We collect personal information in the following ways:

Enquiry forms: When you submit an enquiry, we collect your name, email address, and phone number if provided. We also collect any information you include in your message.

Cookies and analytics: Our website may use cookies to understand how visitors use the site. See our Cookie Policy for details.

Direct communication: If you contact us by phone or email, we retain records of that communication where relevant to your enquiry or residency.

3. How We Use Your Information

We use the information we collect to respond to your enquiries about residency at Quilora, provide information about our services and arrangements, arrange visits or consultations if requested, and maintain communication with residents and their families as part of our service.

The legal basis for processing your personal data is your consent (when you submit a form) and our legitimate interest in responding to enquiries about our services.

We retain personal information for as long as is necessary for the purpose for which it was collected — typically up to 24 months for enquiries that do not result in a residency, and for the duration of residency plus 5 years for active residents and former residents.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to external parties for commercial purposes. We may share information with trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements.

We may be required to disclose personal information where required by Thai law or in response to lawful requests from public authorities.

5. Data Protection Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to personal data is restricted to team members who need it to perform their duties. In the event of a data breach that poses a risk to individuals, we will take prompt steps to address it and notify affected parties where required.

6. Cookies

Our website uses cookies to improve the browsing experience and understand site usage. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are necessary for the site to function and cannot be disabled.

7. Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information where we no longer have a lawful basis to retain it, object to processing based on our legitimate interests, and withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided information through our site, please contact us promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website following changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or to exercise your rights, please contact:

Quilora
78/1 Chalong-Nakok Road, Chalong, Mueang Phuket, Phuket 83130, Thailand
Email: [email protected]